For unwanted FirmTech purchases - customers may return the product at any time up to 30 days after purchase for a full refund provided the product is unopened, unused or unworn and is still in its original packaging. Postage is paid by the sender.Please go to the Help Center and reach out to customer care.

For broken or damaged FirmTech items - customers may return the product at any time up to 45 days after purchase for a full refund. Postage is free. Please go to the Help Center and reach out to customer care.