Contact our customer service (customerservice@myfirmtech.com) department to correct your order or make any changes.
YOUR QUESTIONS ANSWERED
PAYMENT, SHIPPING, & RETURNS
I placed an incorrect order online, what do I do?
How is my FirmTech erectile ring delivered?
FirmTech erectile rings are delivered via mail in discreet packaging. The time for delivery depends upon your location.
Are there any local import costs?
Our foreign customers may be subject to certain import costs. As part of its shipping policy, FirmTech does not pay for any import costs. Please note, import costs vary from country to country.
Do you ship to a PO box?
Yes, we do.
What payment methods are available?
All major credit cards, apple pay, facebook pay, google pay, klarna, paypal and shop.
Will my credit card details be saved?
Yes. All details are encrypted.
How do I track my order?
Login to your e-commerce account.
How long does it take to deliver my order?
Orders placed usually ship the same day (Monday - Friday). Delivery may then take 2-5 working days.
Do you ship to international locations?
Yes, we do! Although we free shipping does not apply and be sure to look into inport costs before purchase as the customer is responsible for these charges.
Are FirmTech rings covered by my insurance?
No, but MSA can be used.
If I need help with my FirmTech ring, do you have support I can contact?
Yes, please click "Help Center" in the top navigation to contact us.
What is your return policy?
If your performance ring is damaged or flawed, you can return it by mail to an address provided by our customer service department. If received within 30 days, we will send a new replacement to you.
Does my FirmTech erectile ring come with a warranty?
Yes, 60 days from date of purchase.
I received a damaged/incorrect product. How do I exchange or return it?
Contact our customer service department to initiate an exchange or return.
PRODUCT CARE & USE
Charging your firmtech tech ring.
Sometimes charging of the ring can be touchy. First, make sure the ring is wrapped around the charger clockwise. Second, the light on the ring should begin pulsing red. Sometimes if the charger and the ring are not lined correctly the light will pulse but the ring will not actually charge. To ensure your ring is charging open the app and pair to the ring, once paired the battery will have a lightning bolt, make sure to watch the battery percentage go up 2-5%.
Can the FirmTech erection ring get stuck?
No. We have engineered our device to be able to be removed quickly and efficiently. The soft proprietary material is stretchy so that you can pull it out of the hook and it will come right off.
How long can I wear my FirmTech erectile ring?
We recommend not wearing it longer than 12 hours.
Is the FirmTech erection ring easy to put on and take off?
Yes. Due to the construction of our device, our ring is the easiest erection ring to put on and take off on the market. To learn more you can read our How-To instructions here.
How long do FirmTech’s rings last?
This depends on your frequency of use and avoiding abuse. Avoid excessive stretching. It’s not a slingshot! Avoid excessive heat. Don't leave it on the dashboard in Phoenix! Don’t insert anything into the tiny holes on the side of the plastic insert. The rings are covered for two months, though if cared for and cleaned correctly, they will last much longer.
Are there any side effects or risks to using the FirmTech ring?
There is little to no risk using a FirmTech ring. Although if you have any uncommon medical problems you consult with your doctor. If you have a latex sensitivity you should not use a FirmTech ring. (Please see the product disclaimer and exclusionary criteria on our website)
How do I clean my FirmTech erectile ring?
We recommend using an alcohol based sanitizing wipe.
What materials are the FirmTech erectile rings made of?
Non-toxic elastomer on the outside, plastic inside.
Do I have to use lubricant with my FirmTech ring?
You can, but it is easy to put on and use without it. If you do use lube be sure to clean the ring thoroughly after use.
Are there any side effects or risks to using the FirmTech ring?
There is little to no risk using a FirmTech ring. Although if you have any uncommon medical problems you consult with your doctor. If you have a latex sensitivity you should not use a FirmTech ring. (Please see the product disclaimer and exclusionary criteria on our website)
HOW IT WORKS
Can FirmTech’s erectile rings help with ED?
Yes, FirmTech’s erectile rings are one of the best support aids for ED and they frequently help with ED.
When do I put FirmTech on?
FirmTech can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay, masturbation, or intercourse. It
depends on your preference, and what provides the best result for you and your partner. FirmTech by itself was not designed to help you achieve an erection, but it can help a man have a longer lasting, harder, and pleasurable
erection.
I have a medical condition. Will FirmTech still work for me?
Without knowing that condition, and if you believe that you have ED, we advise you seek counsel by your health care provider. The data from FirmTech’s Tech Ring may help you and your provider in the assessment of ED. In consumer testing, FirmTech has helped men improve their sexual experience. Please contact us or have your provider contact us for more information.
Do FirmTech Rings block ejaculation?
No, they do not. The FirmTech rings are not designed as a contraceptive device. You will still need to use any birth control method that you normally would.
Are FirmTech erectile rings registered with the FDA?
Our product is FDA registered.
How do I put on my FirmTech erectile ring?
The FirmTech erectile ring is easy to put on and take off. See the How To Wear instructions and accompanying images on the product insert or on our website.
Can I use my FirmTech ring if I take Viagra or other ED drugs or if I normally use a pump?
Yes.
Does penis size make a difference?
Our elastomer works well for any size: add a twist for a smaller penis and plenty of stretch for a larger penis.
Are FirmTech products safe for people with a latex allergy?
Those with latex allergies should not use elastomer products like FirmTech.
Are FirmTech products waterproof?
Our rings are splash-proof but please do not use for a long period of time in water.
Are FirmTech products vegan?
We do not use animal products. Elastomers are a non-metallic natural element, like silicone.
Do I have to register my FirmTech product?
Not for the FirmTech Performance Ring™, but for FirmTech Tech Ring™ you will have to register an account to use the smart phone APP.